FAQ's

What is the estimated delivery time for my order?

Our goal is to dispatch all orders within 1-2 workings days.

Following dispatch, please take into account a delivery time of 1-5 working days to Republic of Ireland. For orders destined for Europe and the United Kingdom, kindly allow 2-7 working days. If you're based in the United States, Australia, Canada, or New Zealand your order will typically arrive 4-9 working days after the date of your order.

For additional information on shipping times and fees, please refer to our Shipping Policy.

Please note that postal times may vary, and we cannot be held responsible for any delays caused by customs or other factors outside our control. We cannot guarantee exact delivery dates.

 

Can I get a refund if I am unsatisfied with my item?

Our return policy guarantees a complete refund on all products returned within 21 days of purchase, provided that they are unused and unworn. Once we receive and verify the returned items, we will proceed with the refund process.

Please anticipate up to 5-10 working days for the refund to appear in your account.

For detailed information on our return policy, kindly visit our Returns & Exchanges page.

It's important to note that shipping costs are non-refundable.

 

How to become a Wholesaler/Stockist?

To become a Bella & Paws wholesaler/stockist, please reach out to us via email at bellaandpaws@outlook.com or fill out our contact form. Please provide us with some details about your location and the type of products you are interested in. We will get back to you as soon as possible. We look forward to the possibility of working together and expanding Bella & Paws' reach to more pet owners.

 

What is the best way to get in touch if I have a question?

The best way to get in touch if you have a question is to use our contact form or to reach out to us via email at bellaandpaws@outlook.com. We understand the importance of prompt communication and aim to reply to all inquiries within 48 hours.

 

Do you offer any discounts or promotions for repeat customers?

We currently only offer promotional discounts to our customers, as well as discount codes exclusive to our brand ambassadors. Keep an eye out for our promotions and follow us on social media to stay updated on our latest offers!