Returns & Exchanges
We offer a 21-day returns policy from the date of delivery. To be eligible for a return, your item must be unused and in its original condition.
Once we receive your returned item, we will inspect it. We will then notify you of the approval or rejection of your refund. If your return is approved, a credit will automatically be applied to your original method of payment. Please allow 5-10 working days for the refund to be processed.
Please note that shipping costs are non-refundable. We do not offer exchanges, so if you have ordered the wrong item or size, please return the item and we will process your refund. You can then place a new order for the correct item.
To initiate a refund, please reach out to us via email at bellaandpaws@outlook.com or fill in the contact form.
Please ensure that you include:
- Order number
- Your name
- Specify the items you wish to return
- Short explanation for your return
Once we receive your email, we will promptly provide you with the return address.
*Additionally, please add your order number on the package when returning the items.